Frequently Asked Questions

1. What does Rendrina sell?

Rendrina specializes in romantic gift plush products designed for special occasions and meaningful moments.

2. Where are you located?

We are based at 162 North Gower Street, London, NW1 2ND, United Kingdom.

3. How long does shipping take?

Standard shipping usually takes 3–9 business days. Order handling time is 1–3 business days.

4. Do you offer free shipping?

Yes, we offer FREE standard shipping.

5. Do you offer express shipping?

Yes, express shipping may be available at checkout depending on your location.

6. What payment methods do you accept?

We currently accept PayPal only.

7. Can I cancel my order?

Yes, orders can be cancelled within 12 hours of being placed.

8. What is your return policy?

We accept returns within 30 days of delivery, provided the item meets our return conditions.

9. How long does it take to receive a refund?

Approved refunds are processed within 7 business days.

10. Do your products come with a warranty?

Yes, we offer a 1-year warranty against manufacturing defects.

11. How can I contact customer support?

You can contact us by email at support@rendrina.shop or by phone at +44 7481 735397.